As part of our maintenance support services, we have a team of 6 full time electricians and 4 full time plumbers to support our call centre facility.
Calls are rang to a central number with a 24 hr / 7 day answering service. This is managed by our Maintenance Manager with support from the team for out of hours service.
We mobilize our resources as quickly as possible and have fully equipped vans at the technicians disposal so that tools and equipment are available.
With offices in Galway, Dublin, Letterkenny and Ennis as well as our head office based in Ballinrobe, means that 8 hour call out response times along the Western seaboard are achievable.
Once the call is logged, an order number raised, the call is tracked and when complete signed off by customer and passed to our billing department who in turn liaise with the clients accounts team.
We provide Call Out services and Ongoing Site Maintenance service to a number of well-known clients including:
Call Out Services:
•Serco / OPW
•TG4 / RTE